At ALLEN e-Store, we are committed to delivering your orders swiftly and securely.

Please review our updated shipping policy to understand how we handle order processing, delivery, and more.


Delivery Options

 

We partner with reliable courier services to ensure your order reaches you safely and on time. Delivery methods may vary based on your location, order weight, and value.


Shipping and Delivery Timeline

 

  • Order Processing: Orders are processed within 1–3 business days after successful payment confirmation.

  • Delivery Time: Estimated delivery is within 2–10 business days from the shipping date, depending on your location.

  • Service Days: Deliveries are made from Monday to Saturday, excluding public holidays.

→ Special Areas: Deliveries to remote or high-demand regions may take slightly longer than the standard timeframe.


Shipping Charges

 

→ Calculated at Checkout: Shipping fees are automatically calculated at checkout based on your delivery address and order weight.

→ Free Shipping: Available on select orders that meet a minimum value threshold (if applicable and subject to promotional campaigns).


Payment Policy

 

→ Online Payments Only: We accept prepaid orders only.

→ No Cash on Delivery (COD): COD service is currently not available.

→ Payments must be completed online at the time of placing the order.


Order Tracking

 

→ Once your order is dispatched, a tracking ID will be shared with you via email and/or SMS. You can use this tracking number to monitor the real-time status of your shipment.


Returns and Refunds

 

→ No Return / Refund Policy: All purchases are final. We do not accept returns or offer refunds.

→ Damaged / Incorrect Items: If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery. Kindly include photographic proof for faster resolution.


Incorrect Address and Delivery Failures

 

→ Customers are solely responsible for providing accurate and complete shipping information at checkout.

→ In cases where an order is returned due to an incorrect address or failed delivery attempts, no refund will be issued.

 

Need Help?

 

If you have any questions or face issues with your delivery, feel free to reach out to our support team. We're here to help!